Reliable.Confidential.Accurate.

Professional medical secretarial support from as little as 5 hours per week.

10+
practices supported
25
years of experience
ICO logo
All secretaries are ICO registered

Who We Are

Founded in 2021, VMA provides medical secretarial and practice administration support. Our founder brings 25 years of secretarial, administration and office management experience, including 15 years supporting consultants across the NHS and private healthcare. Each secretary is ICO registered meaning your data is always in safe hands. Flexibility is a cornerstone of our business so you can begin receiving support from as little as 5 hours a week.

Need a Helping Hand?

Get in touch with our team now and we'll be more than ready to give you the help you need.

About Us

How We Can Help

Flexible support

We are available to support your practice from as little as 5 hours per week. Scale support up or down as your workload changes, without the cost or commitment of a full-time hire. Ideal for covering busy periods, staff leave, or simply keeping on top of admin.

Experience & Dedication

Our founder brings 25 years of secretarial, administration and office management experience, including 15 years supporting consultants across the NHS and private healthcare. You are in safe hands with our dedicated and reliable secretaries.

Call & Email Support

We handle your calls and emails with a friendly, professional approach. Every message answered, quickly, so nothing gets missed. Your work is prioritised appropriately so that you know what to focus on.

Tailored to Your Practice

Support designed around the way you work, whether you’re an individual consultant or a growing practice. Our experienced secretaries can help in a wide range of medical fields, ensuring confident and adaptable support.

Trusted & Compliant

An ICO-registered business, with all secretaries maintaining their own registrations.

More Time for Patient Care

We take care of the admin so you can focus on what matters most. Spend less time on paperwork and more time with your patients.

Our Specialties

General Surgery
Cardiology
Gynaecology
Dermatology
Orthopaedics
Urology
Neurology
Oncology
Ophthalmology
Psychiatry

Our Services

Every practice is different. Our flexible packages provide support tailored to your requirements. Contact us for a tailored quotation based on the help you need.

Essential Support
Ideal for consultants who need dependable day-to-day medical secretarial support from as little as 5 hours per week.

Services include:

  • Dedicated medical secretary
  • Professional telephone answering
  • Email management
  • Appointment booking and diary management
  • Clinic correspondence
  • Patient communication
  • Referral management
  • Liaison with GPs and hospitals
  • General practice administration
Practice Support
Designed for busy consultants whose practices are growing and need a proactive administrative partner to keep them running efficiently.

Everything in Essential Support, plus:

  • Clinic preparation and post-clinic administration
  • Theatre and procedure bookings
  • Waiting list and follow-up appointment coordination
  • Insurance documentation administration
  • Multidisciplinary team (MDT) coordination
  • Investigation and results administration
  • Administrative workflow management
  • Administrative system implementation
  • Coordination of clinic workflows with practice staff and healthcare providers
Complete Practice Management
A fully tailored solution for established consultants and private practices looking for comprehensive administrative and operational support.

Everything in Essential and Practice Support, plus:

  • Ongoing practice and office management support
  • Assistance setting up new private practices
  • Development and improvement of practice-wide administrative processes
  • Project research and implementation
  • Business administration support
  • Holiday and sickness cover
  • Multi-secretary continuity where required
  • Operational support as your practice grows
  • Liaison with third-party business and service providers

Additional Professional Services

VMA can introduce you to trusted independent professionals for accountancy and website support. These services are delivered directly by the independent professionals and are not included in VMA's packages.

Accountancy & Financial Support

Support with setting up and managing your practice finances.
  • Private practice and limited company setup
  • Bookkeeping and payroll
  • Self-assessment, company accounts and corporation tax
  • Tax planning and ongoing financial advice

Website Design & Digital Presence

Support with creating and maintaining your online presence.
  • Bespoke website design and branding
  • Mobile responsiveness and contact forms
  • SEO foundations
  • Hosting, maintenance and ongoing support

Introductions are available on request. Tell us which area you need help with and we'll put you in touch.

Request an introduction

Support that fits your practice

Tell us about your practice and the support you need. We'll discuss your requirements and provide a tailored quotation.

Your Journey With Us

  1. Tell us what you need
    Talk through your clinic and the support you need. We'll then share our short onboarding questionnaire with you.
  2. A plan that fits your clinic
    After your questionnaire, we agree access arrangements and get to know your systems and workflows.
  3. Focus on your patients
    Once everything is ready, support begins so you can focus on your patients.

What Clinicians Say

Efficient, responsive support
I have been working with Sach and her team for the past year and have been extremely happy with the support they provide. The whole team is efficient, responsive and excellent at communicating and getting things done. My patients really value the direct, helpful and professional support they receive. Sach and her team consistently provide an excellent and reliable service.
A

Anna

B.W.

Seamless practice setup
VMA have made setting up a new practice seamless, with a low cost of entry and experience to guide the setting up of robust systems. Highly recommended!
F.K.

F.K.

Cardiologist

Reliable, uninterrupted support
I have been using Virtual Assistants managed by Sachiel Dunn for secretarial services since January 2025. The service provided is fantastic with secretaries who are up to date and trained in their respective jobs. They are reliable, finish tasks in a timely manner and treat patients with the utmost respect. This is reflected in the feedback provided by patients. Absences are always covered which means that the services are not interrupted which adds to a positive patient experience and avoids unnecessary delays in responding to patient queries. The interaction with the consultants is also very respectful. The secretaries are very polite and friendly. I would highly recommend services provided by Virtual Medical Assistants.
N.

Dr Narang

Gynecologist

Questions, answered.

A few practical details before we start working together.

Yes. We provide a professional telephone answering service, manage patient enquiries, take messages and escalate urgent matters where appropriate.

Request a quote

Tell us about your practice and the support you need. We'll get in touch to discuss your requirements and provide a tailored quotation.

Contact details

We'll get back to you as soon as possible.

For general enquiries only. Please don't include confidential or privileged information, such as patient records, passwords or login details.